Options & Add-ons
How much do snow tyres cost?
Starting from ¥1,620–¥3,240 per 24 hours depending on vehicle model and branch (prices may vary year to year). Exact pricing is confirmed after booking. Availability is limited by model and location.
Is English GPS navigation available?
Yes — available at Toyota Rent-A-Car branches. Please request it at the time of booking. You can search destinations by English name, phone number, or map code.
Is a child safety seat required in Japan?
Yes, legally required for children under 6 years old. KUBRODJAPAN provides child seats free of charge — request one when booking.
- Junior seat: 15–32 kg, 100–135 cm (approx. 4–6 years)
- Child seat: 9–18 kg, under 100 cm (approx. 9 months–4 years)
- Infant seat: under 9 kg, under 100 cm (newborn–approx. 9 months)
Booking, Payment & Cancellation
How far in advance do I need to book?
At least 10 business days in advance (excluding Saturdays, Sundays, and Japanese public holidays). Same-day or next-day bookings are not available. For peak seasons (cherry blossom, Golden Week, Obon, autumn foliage), book 1–2 months ahead.
What are the booking, change, and cancellation fees?
- Booking fee: ฿600 (non-refundable once confirmed)
- Full Coverage insurance: mandatory (Toyota & TOKKO include it in the rental price)
- Change fee: Free before confirmation; ฿300 after (≥10 business days before pickup)
- Cancellation 9–4 business days before pickup: 30% of total
- Cancellation 3–2 business days before pickup: 50% of total
- Cancellation 1 business day before or on pickup day: 100% of total
- No-show without prior notice: 100% of total
Can I pay by credit card?
- Booking fee and rental fee: bank transfer only before departure
- Optional extras (ETC card, expressway tolls, etc.): payable at the Japan branch by credit card or cash
How will I know when my booking is confirmed?
A confirmation email is sent once your booking is processed. If the requested vehicle class is unavailable, we will contact you via LINE, phone, or email to arrange an equivalent alternative.
Can I change my booking after confirmation?
Yes, with a ฿300 change fee. Changes must be requested at least 10 business days before the pickup date. Changes before confirmation are free.
Can I book more than one car?
One vehicle per reservation number. For multiple vehicles, please make separate bookings.
Do I need to provide a flight number?
If you select an airport branch, a flight number is requested so we can monitor delays. Select "Not yet known" if unavailable — we will follow up. If your flight is delayed by more than 2 hours or arrives after branch closing hours, contact the pickup branch directly.
Can I specify the vehicle colour?
Vehicle colour cannot be specified. Most rental cars are white, silver, or black, depending on the branch.
Driver & Vehicle Pickup
Does the booking name need to match the driver?
No. Present your passport, international driving permit (IDP), and booking confirmation voucher at pickup. The reservation number is used for verification.
Can more than one person drive the car?
Yes. Inform staff at pickup and present each additional driver's IDP. No extra charge applies. Warning: any unregistered driver involved in an accident will not be covered by insurance.
Do I need to print the booking confirmation?
No, printing is not required. Show the confirmation email on your phone or simply provide your reservation number at the counter.
What if I arrive late to pick up the car?
Delays of less than 30 minutes require no notification. For longer delays, please contact us in advance. Failure to notify may result in automatic cancellation and 100% charges. For airport pickups, flight delays are monitored automatically — no contact needed unless the delay exceeds 2 hours or arrives after closing hours.
Can I rent a 10-seat vehicle?
Yes. Your international driving permit must include a Class D (large vehicle) endorsement. Please verify this before booking.
Vehicle Return & Fuel
Can I pick up and return the car at different locations?
Yes. Returns within the same prefecture are usually free. Inter-prefecture returns incur a one-way surcharge. Example (Hokkaido): New Chitose Airport → Sapporo Station = free; Hakodate Airport → New Chitose Airport = ¥7,350.
What if I return the car late?
Contact the return branch immediately. Additional rental charges may apply. If your late return affects the next customer's pickup, further penalties may be incurred.
What if I cannot refuel before returning?
Vehicles are provided with a full tank and must be returned full. If you cannot refuel, the branch will charge a fuel fee based on total mileage — more expensive than self-service. We recommend stopping at a petrol station near the return branch.
